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The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings. The Melody of Spring: Where Color and Craft Meet to Celebrate Fresh Beginnings.

At Namas Jaipur, we want you to be completely satisfied with your purchase. If you're not entirely happy, we offer a hassle-free return & exchange policy within 7 days from the date of delivery, with an additional 5-7 days for the returned product(s) to reach us. We also provide reverse pick-up services to make the process more convenient for you.

How It Works:

  • A reverse pick-up fee of ₹100 will be deducted from your refund, regardless of how many items are in the order. This means, if you return multiple items, only a single ₹100 fee will be deducted for the entire order.
  • Pick-up attempts will be made twice. If the courier is unable to pick up your return, you will need to send the product back to us at the address mentioned below. Please note, reverse pick-up is subject to availability in your pin code area.
  • COD (Cash on Delivery) orders will be refunded in the form of store credit within 1-2 working days after the return pick-up.

Important Guidelines for Returns:

  • Please ensure the returned products are in the same condition as when shipped. Products that are worn or damaged will not be eligible for a refund.
  • Once your return is processed, kindly allow 7 days for the refund amount to be credited to your bank account. Refunds or bank transfers are applicable only for prepaid orders or online payments. For COD orders, a store credit will be issued.
  • Shipping charges are non-refundable.

Non-Returnable Products: To maintain strict hygiene standards, we do not accept returns on certain product categories, including, but not limited to, accessories, masks, boxers, briefs, trunks, and perfumes. This policy may be subject to change at Namas Jaipur’s discretion without prior notice.

Refunds for Promotional Deals: Products bought during Buy 1 Get 1 Free (BOGO) or similar promotional offers are not eligible for returns or refunds.

Self-Shipping for Returns (If Reverse Pick-Up is Unavailable): If your pin code is non-serviceable for reverse pick-up, you can self-ship your product(s) to the following address:

Namas Jaipur
•SOHANIYA TEXTILES PRIVATE LIMITED
Kanji Tower, Plot Number 4, shakti vihar B, 04 kanji tower Rampura fatak sanganer, 302020 Jaipur Rajasthan, India
•T: + (91) 73000 99421
E: info@namasjaipur.com
CIN:U17309RJ2020PTC070768.

Please ensure the product is securely packed to avoid any damage during transit. The ORDER ID and registered mobile number should be mentioned on the package. Products must be in unused condition with all original tags and packaging intact. Upon receiving the returned product(s), we will process your refund within 48 hours (for prepaid orders) or provide store credit (for COD orders).

Courier Recommendation: We recommend using Speed Post (Government of India-owned) for self-shipping, as it has a reliable network. Avoid using The Professional Couriers for returns as we do not accept packages sent via them.

Terms and Conditions:

  • Ensure the bank account details provided are correct. Any errors in details provided by the customer will not be the responsibility of Namas Jaipur.
  • If you receive a delivery confirmation but haven't received the order, please contact us within 24 hours.
  • For any issues or questions, please reach out to us via Instagram @namasjaipur or call us at +91 73000 99421 between 10 am - 8 pm every day. We strive to resolve all queries promptly, with priority given to pending cases the next day.

We take great care in delivering high-quality products to you. If you feel the product doesn’t meet expectations upon delivery, please contact us within 1 day for a resolution.

Refund Processing Time: Once the product is returned, we will examine it and notify you of your refund eligibility via email. Refunds will be processed within 30 working days from the confirmation email.